Frequently asked questions

WHERE ARE YOUR PRODUCTS MADE?
No One You Know products are all made in Australia. We’re very hands–on during every step of the production process, which is why you’ll find our products to be of a very high standard.

DO YOU SHIP EVERYWHERE?
Yes, it doesn’t matter where you are, as long as the post goes there.

DO YOU SELL THROUGH RETAIL STORES?
No, you can only purchase No One You Know products through this website.

WHICH FORMS OF PAYMENT DO YOU ACCEPT?
We use PayPal, which means you can pay by credit card or bank transfer. If you don't have an account you can just go to www.paypal.com and follow the steps to register.

HOW DO I ORDER?
EMAIL your order to belinda@nooneyouknow.com and include your delivery address and telephone number. We will respond via email within 24 hours to confirm your order and to provide you with a quote for postage. Once you accept we will send you a payment request email through PayPal. If you already have a PalPal account you can just log on and pay by credit card or bank transfer.
If you don't have a PayPal account it's easy to get one. Just go to www.paypal.com and follow the steps to register. You can pay by credit card immediately or wait 3–5 days for you bank account to be verified and pay by bank transfer.

HOW SOON WILL MY ORDER GET TO ME?
Your order will be sent within 2 days from when you place your order. We offer a range of postage options so you can choose how fast your order gets to you and the price that suits. For orders within Australia allow 2-3 days and for overseas choose between Airmail (1–2 weeks) and EMS Courier (4 days).

WILL I HAVE TO PAY CUSTOMS DUTIES IF I ORDER FROM OUTSIDE AUSTRALIA?
Most countries have a duty free limit for importing personal items. If you intend to buy several items, it might pay to investigate whether there are any charges you may incur.

DO YOU CONVERT THE CHANGES TO MY CURRENCY?
No, we bill you for the Australian dollar amount and give you an idea of the approximate amount in your currency.

WHAT IS YOUR RETURNS POLICY?
Goods may be returned within 30 days of invoice date unwashed and in their original packaging. We will credit your original method of payment. Postage may be covered if goods are faulty or not as ordered. Send returns to PO BOX 7356 Bondi Beach, NSW 2026 Australia and don’t forget to include your contact details, invoice number and any comments.

CAN I EXCHANGE A PRODUCT?
Yes, to exchange a product, just send an email or call us to make sure we have stock, then return the product to the above address. Don’t forget to include your contact details and your invoice number. There may be a re-delivery fee depending on the reason for the exchange.

WHAT IS YOUR PRIVACY POLICY?
We promise to use your personal information responsibly and treat it as private. We keep your information solely for the purpose of keeping you informed of No One You Know products and news. If you no longer wish to be contacted by us just let us know, and we will remove your details from our mailing list.

IMPORTANT PRODUCT INFORMATION
Images of our products are reproduced on the website as accurately as possible, however colours may appear slightly different due to individual monitor settings.

Please feel free to ask any more questions via the contacts page.